GO-LO aims to provide sustainable nutrition solutions that help people live better for longer. Our products are very specific in terms of a unique and specialised formula which allows you to maintain a healthy balanced lifestyle as well as improve weight loss. The nutrition solution for a sustainable lifestyle.
Delivery
You have two options available to you when ordering online with GO-LO
- We courier your order to any address in South Africa at a small fee for your convenience or
- We have a “Collect” facility whereby you can collect from our warehouse in Amalgam, Johannesburg.
Unfortunately we cannot offer courier delivery to remote areas e.g. remote farms or mines (the post office option is available for these areas).
Delivery via courier has two advantages:
- It is faster
- Your order is delivered straight to your door, so you do not need to go and collect it, however we do have a “Collect” facility at our warehouse.
When you place an order our system will offer you a choice of delivery options based on your delivery address.
How long does delivery take?
We dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you’ve paid. If you pay via bank transfer or cash deposit you can send us proof of payment to speed up your delivery.
Courier delivery takes 3 to 7 working days depending on the order’s destination.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 3-7 days. If you live in a remote area it could take up to 10 days.
Please note that the lead times shown below are the best case scenarios. We do our best to dispatch orders as they come in and we rely on the couriers to not experience any delays, but we cannot guarantee the lead times, they are just estimates. Please add one working day to be safe. If you need to know exactly how long a particular courier delivery will take, please contact our friendly customer service team and we will gladly assist.
Late Deliveries
Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
What happens if an item I ordered is out of stock?
We carry a large stock holding in our warehouse which we are constantly restocking. However it is possible that you will order a product that we are out of stock of. If this happens we will contact you within one working day to notify you and to give you options e.g. swop for another similar product etc. Rest assured that we will always do our best to get the products you desire to you as soon as possible and that you will always be in the loop with how your order is progressing.
Where does GO-LO deliver to?
South Africa
What happens if there is no one home when a courier delivery is attempted?
Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.
Do I have to receive a courier delivery personally?
Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Can I track my order?
We will email you your parcel’s tracking information the first working day after we send it e.g. if the parcel’s leaves our premises on Tuesday you will receive your tracking information via email on Wednesday morning. You can then track your parcel on the Couriers website.
Collect Option
We will email you a notice that your parcel is ready for collection. This email will contain all the details you need for a successful collection: our warehouse address, the contact person responsible for your order when you collect. This process may take 1-3 working days to prepare your order and notify you.